20Jul
Compass Bank = Butt Fungus
auto, Drama, Fun, information, Life, Money, SchoolI hate my bank. Hate it. HATE it.
Teusday night the battery in my car took a poo. So I get a jump and drive to AutoZone. I am at the register and slide my debit card through the little machine and it says DECLINED. I am all “what the eff?” I tried it 3 more times and it kept declining. So I whip out my cellphone and call my bank.
I get one of the high school drop outs we call representatives on the phone and ask “Why is a purchase for $200 declining when I have $2,000 in my account?” and she replied “Well it appears as though your bank card has been closed today for security reasons” and I reply “UGH WHAT? SECURITY REASONS? EXPLAIN PLEASE..” And she proceeds to tell me that she has no further information as to why my bank card was closed and that I would have to call the security department in the morning since its 9pm and they were closed. So I go “okay how am i supposed to pay.. my car battery is dead and the banks are closed, I can’t use an ATM machine since my bank card is effed, they declined my check since its tied to my bank card, I don’t have cash.. so what am I gonna do” and I was basically told that it wasn’t Compass Bank’s problem and I was up shit creek without a paddle and/or life jacket. Luckily I was with Mike and he had cash on him. Otherwise I would have had to steal a battery and my thievery days have long been over lol.
Sooo yesterday morning I call the flippin BANK CARD SECURITY department. They told me that the reason my card was closed was because… GET THIS.. some dude in Alabama got arrested by the FBI with several duplicated Compass Bank cards and mine just happened to be one of them. And the guy was acting like it was no big deal.. kinda brushed it off. I asked him why I wasn’t CALLED or EMAILED or ANYTHINGGG yesterday letting me know and hes like “well we sent you a letter.” OH A LETTER!! GEE THANKS!! Getting a letter next week really does me good when I use my debit card for every freaking purchase I make.
Talk about Compass Bank
Friday, July 20th, 2007 at 4:45 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
=O Wow, that’s really bad! I got a taste of it last August, when I was down visiting my friend in Tucson. I was astonished one sunny afternoon when almost immediately there was a torrential downpour. I’ll never forget the sensation of walking across the street filled with warm water (that came up to to my shins).
I HATE COMPASS BANK too!
I wrote my rent check on a wednesday and on friday, it was cashed. My husband, trying to be sweet, paid our cable bill on the same day for $100+ which I had not budgeted for until wednesday the following week. ANYWAY, we were overdrawn as of Monday when weekend charges came through. Ont Tuesday morning, I went to transfer more money and found our account in ruins. We had been charged $418 in overdraft fees in 24 hours of tiny purchases: $3.75 at 7 Eleven BAM OVERDRAFT FEE… the list goes on. They did not call us until 1:00pm on TUESDAY after I had already dropped money into it. Then a week later, we received this little card in the mail notifying us that our account was overdrawn. How about calling us immediately when we were charged the first overdraft fee?!?! or how about an e-mail?! you have my e-mail address COMPASS! Today, I closed my accounts with no resistance from the account that I spoke with and no refunds.
Ugh! That’s a bummer
I must say I’ve racked up a couple more Compass horror stories since I’ve posted this. They really lack customer service!!
Well, All of this sounds bad in the context that you are putting it, BUT for example, the first post, have you updated your phone number and email adress with your bank? Also, did you sign up for the no soliciting?
And for the third post, well its not really the banks fault that you and your husband failed to communicate. In this instance, well you and ur husband effed up by paying stuff and then not checking your balance. Also, most banks have a service called NSF alert. They will alert you via phone or text message if YOU give them the permission to do so by signing up for this FREE service.
Its easy to blame the bank when you eff up…
Yes, Compass did have my contact information on file. Its absolutely ridiculous that they essentially froze my account, denied me access to my money and didnt give me so much as a courtesy phone call. Especially since it was fraud-related.